LB Pickup & Services — Terms of Service Policy

1. Introduction & Scope

This Terms of Service Policy ("Terms") governs your access to and use of the LB Pickup and Services mobile application ecosystem, including the Customer App, Merchant App, and Rider App (collectively referred to as the "Apps" or "Platform"), provided by City Coin Laundry Sdn Bhd ("LaundryBar", "we", "us", or "our")[cite: 2]. By registering, downloading, browsing, or using any part of the Apps, you agree to be bound by these Terms.

2. Platform Overview

The LB Pickup & Services ecosystem acts as an on-demand logistics and service intermediary connecting three primary user categories:

• Customer Individuals ordering laundry, dry cleaning, pickup, and related home services.
• Merchant Franchises, participating outlets, and service provider partners executing the laundry and cleaning services.
• Rider Independent delivery partners or fleet personnel fulfilling pickup and delivery requests.

3. Terms for Customers Customer App

3.1 Account & Orders

• Customers must provide accurate personal, contact, and delivery location details.
• Orders are subject to acceptance by participating LaundryBar outlets or merchants.
• Customers must ensure items submitted for pickup are legal, non-hazardous, and fit for machine washing or dry cleaning.

3.2 Garment Care & Limitation of Liability

• LaundryBar and its Merchants follow standard care procedures. However, we are not liable for pre-existing garment damage, natural wear-and-tear, bleeding of colors, or shrinkage resulting from compliance with manufacturer care tags.
• Any claims for missing or damaged items must be reported within 24 hours of delivery completion via the in-app support center with original receipts and photographic evidence.

4. Terms for Merchants Merchant App

4.1 Service Quality & SLA

• Merchants must maintain operational efficiency, process customer orders within agreed turnaround times, and adhere to LaundryBar standard hygiene and washing guidelines.
• Merchants are responsible for accurately updating order statuses (e.g., Received, Washing, Ready for Delivery) in real-time within the Merchant App.

4.2 Pricing & Settlement

• Merchants agree to list services according to the standardized pricing tiers designated by City Coin Laundry Sdn Bhd or agreed franchise frameworks.
• Payout settlements are calculated net of platform fees and commissions as stipulated in the partner merchant agreement.

5. Terms for Riders & Delivery Partners Rider App

5.1 Independent Contractor Relationship

• Riders operate as independent service providers and are not direct employees of City Coin Laundry Sdn Bhd unless explicitly contracted under a formal employment agreement.

5.2 Fulfillment & Safety Guidelines

• Riders must maintain a valid driver's license, vehicle registration, and appropriate road insurance.
• Riders must handle customer property with care, ensuring garments remain clean, dry, and unsoiled during transport.
• Real-time GPS tracking must remain active during active delivery tasks to ensure service traceability.

6. Payments, Cancellations & Refunds

• Payments: All transactions are processed via secure digital payment gateways, supported e-wallets, or credit/debit cards available within the App.
• Cancellations: Customers may cancel an order free of charge before a Rider has been dispatched for pickup. Once a Rider is en route or items are picked up, cancellation fees may apply.
• Refunds: Approved refunds will be credited back via the original payment method or through LB Wallet credits within 7–14 business days.

7. Intellectual Property & Acceptable Use

All trademarks, logos, app interfaces, software design, and proprietary content associated with "LaundryBar" and "LB Pickup & Services" are the exclusive property of City Coin Laundry Sdn Bhd[cite: 2]. Users are strictly prohibited from reverse-engineering, scraping, or engaging in fraudulent activity on the platform.

8. Termination of Service

We reserve the right to suspend or terminate accounts (Customer, Merchant, or Rider) without prior notice for violations of these Terms, fraudulent payment activities, abuse of platform personnel, or failure to maintain service standard benchmarks.

9. Contact & Legal Inquiries

For questions regarding these Terms or support inquiries, please contact us at:

CITY COIN LAUNDRY SDN BHD (CO 910338-D)
13, Jalan Perindustrian 1B, Industri, Desa Aman Puri,
52200 Kuala Lumpur, Malaysia[cite: 2].
Telephone: +603-6279 9010[cite: 2]
Website: https://laundrybar.com.my[cite: 2]