Rider Compensation Policy

Terms of Service: Payment and Rewards

Operated by CITY COIN LAUNDRY SDN BHD (CO 910338-D)

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

1. Structure of Rider Earnings

This Terms of Service agreement details the payment mechanics, commission structures, cash-out schedules, and reward incentive programs for independent delivery partners ("Riders") registered under the LB Pickup & Services ecosystem, operated by City Coin Laundry Sdn Bhd ("LaundryBar")[cite: 2].

2. Delivery Fare Calculation

2.1 Base Fare & Distance Rate

Rider earnings per completed trip are calculated dynamically based on a fixed base fare plus a per-kilometer distance fee. Distance is measured via the optimal GPS route calculated inside the LB Rider App.

2.2 Peak Hour Surge & Load Adjustments

Additional surcharges may apply during high-demand windows (e.g., inclement weather, morning/evening peak hours) or for handling high-volume laundry orders requiring multi-bag transport.

2.3 Platform Service Fees

LaundryBar deducts a standard platform service fee (commission percentage) from total delivery fares prior to crediting the net earnings into the Rider's in-app wallet balance.

3. Payout Processing & Wallet Cash-Out

3.1 Rider In-App Wallet

  • All earned fares, tips, and bonus rewards are credited directly into the Rider's official in-app e-Wallet upon order completion.
  • Riders must link a valid Malaysian bank account registered under their own NRIC to enable withdrawal requests.

3.2 Withdrawal Cycles & Processing Fees

  • Standard Weekly Transfer: Regular withdrawals requested by Sunday 11:59 PM are processed without transaction fees on the following Tuesday.
  • Express Cash-Out: Immediate transfer requests may incur a nominal processing fee as stated within the Rider App interface.

4. Incentive Programs & Rewards

4.1 Quest Incentives & Performance Bonuses

  • Riders who complete a specified number of trips during defined promotional periods (e.g., "Complete 20 orders over the weekend for an extra RM50") are eligible for bonus rewards.
  • To qualify, Riders must maintain minimum performance thresholds, including a trip acceptance rate of at least 85% and a completion rate of at least 95%.

4.2 Referral Rewards

  • Existing Riders may earn referral bonuses or digital reward tokens by introducing new verified delivery partners to the platform.
  • Referral payouts are disbursed only after the referred rider successfully completes their initial onboarding milestone within 30 days of registration.

5. Deductions, Adjustments & Fraud Prevention

  • Customer Refund Deductions: If an investigation proves that goods were damaged or lost due to Rider negligence or improper storage, LaundryBar reserves the right to withhold or deduct the item's valuation cost from the Rider's wallet[cite: 2].
  • Anti-Fraud Audit: Accounts engaging in GPS manipulation, fake delivery completions, or collusive order generation will forfeit all accumulated bonuses and face permanent wallet suspension.
Tax Responsibility Notice: As independent contractors, Riders are solely responsible for reporting their gross income and paying applicable personal income taxes in accordance with the Inland Revenue Board of Malaysia (LHDN) regulations.

6. Finance & Support Contact

For payout inquiries, wallet discrepancies, or compensation support, please contact our Finance & Fleet Operations team:

CITY COIN LAUNDRY SDN BHD (CO 910338-D)
13, Jalan Perindustrian 1B, Industri, Desa Aman Puri,
52200 Kuala Lumpur, Malaysia[cite: 2].
Hotline: +603-6279 9010 / 1300-82-0018[cite: 2]
Official Website: https://laundrybar.com.my[cite: 2]