Terms of Service: Transport, Delivery & Logistics

1. Scope of Agreement

This Terms of Service agreement governs the operational transport, delivery, and logistics standards required for all independent delivery partners ("Riders") using the LB Pickup & Delivery Rider Application provided by City Coin Laundry Sdn Bhd ("LaundryBar"). By registering as a Rider, you agree to comply with all rules and obligations outlined herein.

2. Vehicle & Transport Logistics Compliance

2.1 Vehicle Readiness

• Riders must ensure their assigned vehicle (motorcycle, car, or van) is legally registered, roadworthy, and maintained in clean condition.
• Valid vehicle road tax, commercial or personal insurance (as required by local regulations), and an active driving license must be maintained at all times.

2.2 Load Protection & Capacity

• All items must be transported in weatherproof, secure, and clean compartments (e.g., thermal bags, covered trunks, or dedicated laundry hampers).
• Riders must not overload their vehicle beyond legal or safe capacity limits that could endanger traffic safety or damage customer goods.

3. Delivery Operations & Handling Standards

3.1 Pickup & Transfer Protocols

• Verification: Riders must verify customer order IDs, item counts, and special handling tags prior to accepting responsibility for the goods at pickup.
• Hygiene Standard: Garments, dry cleaning, and folded laundry must never touch the ground or come into contact with contaminants, chemical agents, or strong odors (such as food or smoke).

3.2 Routing & Real-Time Tracking

• Riders must enable active location services (GPS) within the app throughout active delivery shifts.
• Riders are expected to follow designated routes provided by the app to ensure punctual deliveries within guaranteed service windows.

4. Logistics Liability & Loss Prevention

4.1 Damage or Missing Items

• Riders assume duty of care from the moment customer items are picked up until they are safely handed over to the outlet merchant or returned to the customer.
• In the event of lost, stolen, or damaged items caused by gross negligence, unauthorized drop-offs, or traffic accidents, the Rider may be held financially accountable for replacement costs.

4.2 Failed Deliveries & Customer Absence

• If a customer is unreachable at the destination, Riders must initiate the in-app 5-minute waiting timer and attempt contact via phone or chat.
• Unclaimed orders must be safely returned to the designated LaundryBar outlet or fulfillment center according to standard operating procedure.

5. Conduct, Account Status & Penalties

• Prohibited Practices: Off-platform transactions, unauthorized co-passengers during active deliveries, and sharing app credentials are strictly prohibited.
• Deactivation: Failure to maintain minimum fulfillment acceptance rates, recurring item damage reports, or traffic safety violations may result in immediate suspension or permanent deactivation of the Rider account.

6. Contact & Operations Support

For questions or logistics assistance, contact our Fleet Operations department:

CITY COIN LAUNDRY SDN BHD (CO 910338-D)
13, Jalan Perindustrian 1B, Industri, Desa Aman Puri,
52200 Kuala Lumpur, Malaysia.
Rider Hotline: +603-6279 9010
Official Portal: https://laundrybar.com.my