Merchant Partner Policy

Terms of Service — Merchant Outlet & Laundry Assistant

Operated by CITY COIN LAUNDRY SDN BHD (CO 910338-D)

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

1. Scope & Legal Framework

These Terms of Service govern the commercial relationship, service level commitments, and operational obligations between participating Merchant Outlets, Laundry Assistants, and City Coin Laundry Sdn Bhd ("LaundryBar") for order processing under the LB Pickup & Services platform[cite: 2].

2. Service Obligations & Outlet Performance

2.1 Order Acceptance & Turnaround Times

Merchant Outlets agree to accept incoming digital laundry orders within the LB Merchant App and process items strictly within prescribed SLA windows[cite: 2]. Unjustified order rejections or processing delays may result in reduced algorithmic order allocation.

2.2 Quality Standards & Equipment Maintenance

Outlets must ensure all commercial washing machines, dryers, and ironing equipment remain fully functional, clean, and calibrated[cite: 2]. Laundry Assistants must use approved washing detergents, softeners, and chemical treatment formulas provided or authorized by LaundryBar.

2.3 Order Tagging & Handover Protocols

Laundry Assistants must correctly tag, pack, and seal processed laundry bags prior to handing them over to LB Pickup & Delivery Riders[cite: 2]. Verification scanning via the merchant app is mandatory at each stage of transfer.

3. Financial Terms & Commission Structure

3.1 Revenue Share & Platform Fees

  • Merchant Outlets earn a fixed percentage of total order revenue based on the agreed partner tier schedule[cite: 2].
  • Platform service fees and operational commissions are automatically deducted prior to net payout disbursements[cite: 2].

3.2 Payout Settlement Schedule

  • Accumulated merchant earnings are settled on a bi-weekly disbursement cycle into the registered business bank account[cite: 2].
  • Discrepancies in earnings statements must be raised to LaundryBar Finance within seven (7) working days of receipt.

4. Liability, Compensation & Deductions

  • Garment Loss or Damage: Outlets assume full liability for items damaged, ruined, or misplaced while in the physical custody of the merchant or Laundry Assistant[cite: 2].
  • Customer Claim Deductions: Validated customer compensation claims resulting from fabric damage or poor processing quality will be deducted directly from the merchant's upcoming payout settlement[cite: 2].
  • Indemnification: Merchant Outlets agree to indemnify City Coin Laundry Sdn Bhd against third-party claims arising from gross negligence, safety violations, or chemical misuse at store premises[cite: 2].

5. Termination & Suspension

LaundryBar reserves the right to suspend or terminate a Merchant Outlet's platform access immediately in the event of:

  • Repeated failure to meet service level agreements (SLAs) or quality benchmarks[cite: 2].
  • Unsanitary store conditions or unauthorized chemical usage endangering customer items[cite: 2].
  • Fraudulent transactions, off-platform solicitations, or falsification of processing status[cite: 2].
Policy Compliance Notice: By accepting digital orders via the LB Merchant App, Merchant Outlets and their employed Laundry Assistants legally agree to comply with all provisions detailed in these Terms of Service[cite: 2].

6. Contact & Merchant Support

For contractual inquiries, payout queries, or system support, please reach out to our Operations Division[cite: 2]:

CITY COIN LAUNDRY SDN BHD (CO 910338-D)
13, Jalan Perindustrian 1B, Industri, Desa Aman Puri,
52200 Kuala Lumpur, Malaysia[cite: 2].
Merchant Helpdesk: +603-6279 9010 / 1300-82-0018[cite: 2]
Official Website: https://laundrybar.com.my[cite: 2]