LaundryBar Pick Up & Delivery ← Back to website
LB Automaid app

Laundry picked up, washed and delivered — from your phone.

Book a pickup in a few taps, track your laundry until it's back at your door, or subscribe to a monthly plan and save on every wash.

GET IT ONGoogle Play COMING SOON ON THEApp Store
Before your first booking

Get started in 3 steps

It only takes a couple of minutes to set up your account.

  1. 1

    Download & sign up

    Install LB Automaid from Google Play, tap Sign up, and enter your name, email, mobile number and a password.

    Sign up screen
    Sign up screen
  2. 2

    Verify your number

    We send a 6-digit code by SMS. Enter it to activate your account.

    SMS verification screen
    SMS code screen
  3. 3

    Add your address

    Enter your pickup address and confirm the pin on the map, so our rider finds you easily. You can save more than one address.

    Address and map pin screen
    Address & map pin

Not in our service area yet? The app will tell you when you add your address, and you can join the waiting list to be notified as soon as we reach you.

Monthly plans

How to subscribe

Wash regularly? A monthly plan gives you a free bag wash with every order.

1 free bag wash per orderEvery plan covers the wash for one bag per order. Delivery is charged at the standard rate.
Extra bags, normal priceSending more bags in the same order? Each extra bag is charged the usual wash and delivery rate.
Renews monthlyYour card is charged automatically each month. Upgrade or cancel anytime in the app.

Subscribe in 5 steps

  1. 1

    Open “Subscription”

    Tap the Subscription tab at the bottom of the app (also under Profile → Subscription).

    Subscription tab
    Subscription tab
  2. 2

    Pick a plan

    Compare the plans and their monthly price and order limit, then tap the plan you want.

    Choose a subscription plan
    Choose a plan
  3. 3

    Choose your address

    Select the billing / delivery address for your plan, then tap Subscribe.

    Choose address and tap Subscribe
    Address → Subscribe
  4. 4

    Pay by card

    Enter your debit or credit card on the secure payment page. Card is required because your plan renews automatically each month.

    Card payment page
    Card payment
  5. 5

    You're subscribed!

    Your current plan and the orders used this cycle now show at the top of the Subscription screen. Just book as usual — your plan is applied automatically.

    Active subscription
    Subscribed

Upgrade anytime: tap a higher plan and pay only the difference. Cancel anytime: tap Cancel subscription — you won't be charged again. For your payment history and receipts, tap the history icon at the top of the Subscription screen.

Wash & Fold

How to book a laundry pickup

Tell us how many bags, pick a pickup time, pay — and we take care of the rest.

  1. 1

    Tap “New booking”

    On the Home screen, tap New booking, then choose Wash & Fold.

    Home screen with New booking button and Wash & Fold option
    Home → New booking
  2. 2

    Choose your bags

    Select how many bags you're sending. The washing and delivery totals update as you go.

    Choose number of bags
    Bags
  3. 3

    Add extras (optional)

    Pick any add-ons, turn on Risk-Free Insurance for extra peace of mind, and enter a voucher code if you have one.

    Add-ons, insurance and voucher
    Add-ons, insurance & voucher
  4. 4

    Schedule the pickup

    Choose your address, pickup date and time window.

    Schedule pickup date and time
    Schedule
  5. 5

    Add a pickup photo & note

    Snap a photo of your bag and tell the rider where it is — e.g. “at the guardhouse”. Then tap Confirm booking.

    Pickup photo and note
    Pickup photo & note
  6. 6

    Pay securely

    Pay with online banking (FPX), an e-wallet or a card on the secure payment page. Card details are never stored by us.

    Secure payment page
    Payment page
  7. 7

    Track your laundry

    Follow every stage in the Booking tab — picked up, washing, out for delivery and delivered. We'll notify you along the way, and your receipt is in the order details.

    Order tracking and details
    Order tracking

Please have your bag ready at the pickup address during the time window you chose. Need to change or cancel? See the Refund & Cancellation Policy or contact us.

Dry Cleaning

Booking dry cleaning

Same easy flow — you just choose your items first, priced per piece.

  1. 1

    Choose “Dry Cleaning”

    Tap New booking on Home and pick Dry Cleaning.

    Choose Dry Cleaning
    Choose Dry Cleaning
  2. 2

    Select your items

    Add each item and quantity — shirts, suits, dresses and more. The total updates as you add.

    Select dry-cleaning items
    Select items
  3. 3

    Schedule, confirm & pay

    Continue to checkout: add-ons, insurance, voucher, pickup schedule and photo — then Confirm booking and pay, just like Wash & Fold.

    Dry-cleaning checkout
    Checkout
Questions

Frequently asked

Which payment methods can I use?

For bookings: online banking (FPX), e-wallets and debit/credit cards. For subscriptions: debit/credit card only, because the plan renews automatically each month. All payments go through a licensed payment gateway — we never see or store your full card number.

How do I know where my laundry is?

Open the Booking tab and tap your order to see every stage — pickup, washing, out for delivery and delivered. You'll also get notifications at each step.

What if I'm not home at pickup time?

Leave your bag at a safe spot and add a photo and note when booking (for example, “with the guard” or “outside the door”), so the rider knows exactly where to find it.

Can I change or cancel a booking?

Please see our Refund & Cancellation Policy for the rules on cancellations and refunds, or contact our support team.

How do I cancel my subscription?

Go to Subscription and tap Cancel subscription. Your card won't be charged again.

How do I get help?

In the app, go to Profile → Help & Support to open a ticket. You can also email support@laundrybar.com.my or call our hotline 1-300-82-0018.

Ready for laundry-free days?

Download LB Automaid and book your first pickup today.